Would you like to return one or more items from your Une Vie de Fête order?
This page explains how to exercise your legal right to cancel and how to send your items back to us.
Under Directive 2011/83/EU and Article L221-18 of the French Consumer Code, you have 14 calendar days from the day after you receive your order to cancel your purchase, without giving any reason.
If your order includes several items delivered separately, the period runs from receipt of the last item.
⚠️ Simply sending the product back without telling us first is not a valid cancellation. You must first tell us about your decision: using the form below, by email, or by any other clear statement (Article L221-21 of the French Consumer Code).
Fill in the form below and click “cancel contract here”, then confirm your decision with the “confirm cancellation” button. You will receive without delay an acknowledgement of receipt by email, in accordance with Article L221-21 of the French Consumer Code.
You can also write to us directly at contact@uneviedefete.fr with the subject line “Cancellation — [Your name]”, attaching the model cancellation form (downloadable here); you do not have to use it.
Under Article 16 of Directive 2011/83/EU (Article L221-28 of the French Consumer Code), some items cannot be returned:
A personalised product that is damaged, faulty or different from the details you approved is of course still covered: see “Faulty Item or Order Error” below and Article 9 bis of our terms and conditions of sale.
To exercise your right to cancel and return one or more items to us, fill in the form below:
Once we receive your request, our team will reply within 24 to 48 hours.
We will then send you the instructions and the postal address (in France or in your country, depending on the product) to which you should send your items back.
You have 14 days from sending your statement to return the product to us, complete (accessories, instructions), if possible in its original packaging.
Return costs are paid by the buyer.
Once we have received and checked the returned item, we refund you using the payment method you used for the purchase, including the original delivery costs, no later than 14 days after your cancellation. We may wait until we have received the item, or proof that it has been sent, before refunding you. If the item comes back to us damaged or handled beyond a simple try-out, we may deduct its loss of value, and we will explain this to you by email.
If your product has arrived damaged, is faulty or does not match your order, contact us at contact@uneviedefete.fr, preferably within 10 days of receiving it so that we can act quickly. After that period, you are still covered by the legal guarantee of conformity for 2 years from delivery.
Please include with your request:
Our team will reply within 24 to 48 hours. If your request is accepted, we will give you the return address and, at our expense, repair or replace the item or, if that is not possible, refund it, under the legal guarantees (Articles L217-3 to L217-20 of the French Consumer Code and the mandatory rules of the country where you live).
For more information about our returns and refunds policy, please read Article 9 of our terms and conditions of sale.
